Frequently asked questions
A quick answer can make all the difference.
The most common questions from guests, answered in one place.
Good to know
Common questions.
Still need help? Call the Front Desk at (317) 814-8500.
01What time is check-out?+
Check-out is 12:00 PM. Late departures are subject to availability and must be approved in advance.
02Can I store my luggage?+
Yes. If a late departure is not available, the Front Desk can store your belongings in the luggage room.
03When will my room be cleaned?+
Light service occurs two days after check-in, followed by full service two days later. These alternate every other day. Standard service hours are 8:00 AM–5:00 PM.
04What happens if my Do Not Disturb sign is displayed?+
Housekeeping will not enter or service the room. Routine wellness checks may still be conducted after multiple missed services.
05Where do I meet a delivery driver?+
Meet delivery drivers in the lobby. Orders should be left on the entrance shelf or with the Front Desk.
06May visitors come to my room?+
No. Friends and family are welcome on the first floor only; visitors are not permitted in guest rooms, elevators or stairwells.
07Where can I print?+
The printing zone and ATM are on the first floor across from the South Tower elevators and are available 24/7.
08Where are the laundry machines?+
Guest laundry is on the first floor in the South Tower and is available 24/7. Supplies can be purchased at the Front Desk.
09When are quiet hours?+
Sunday–Thursday from 10:00 PM–7:00 AM, and Friday–Saturday from 11:00 PM–7:00 AM.
10How do I get the shuttle schedule?+
Current campus shuttle schedules are available through the Front Desk.
11Can the hotel store refrigerated deliveries?+
No. The hotel cannot store refrigerated items because of food-safety requirements.
12How do I connect to Wi-Fi?+
Please contact the Front Desk for the current Wi-Fi network details.